Travel Advisor EC

null, AAA East Central • Butler Township, PA

5d

About The Position

The Travel Advisor sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The role builds member value by educating members about additional products and services, cultivating new and repeat business, and meeting sales and cross-selling goals while maintaining a high level of service quality. Advisors may make outbound calls and participate in the club’s social media programs to support goal achievement. They are trained to handle multiple member transactions directly, using appropriate systems to fulfill travel requests and maintaining confidentiality of client and member information in accordance with applicable laws and company policies.

The position involves advising clients on domestic and international travel requirements, protection plans, and trip information; researching and comparing supplier rates; and recommending trips based on clients’ requested experiences, budgets, and needs. Advisors provide reservations and ticketing for air, car, hotel, and rail travel, as well as cruise and tour recommendations. They maintain accurate transaction records and supporting documentation, resolve service problems independently when possible, and seek branch management support for escalated matters. The role also requires maintaining product and industry knowledge, following organizational policies and procedures, and completing administrative requirements.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing skills and ability to use Windows, Outlook, Word, and internet/intranet access.
• General knowledge of club systems, including TSTApollo, Viewpoint, and preferred vendor websites used to secure cruise and tour packages and travel insurance.
• Proven track record in travel sales.
• Flexibility to work weekends and flexible hours and to attend offsite training and events.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of the organization’s operating areas, products and services, and branch operations delivery channels is desirable.
• Advanced knowledge and training in computer systems used to fulfill member travel requests and travel agency accounting systems preferred.

Responsibilities

• Sell domestic and international travel-related products and services to members and non-members.
• Use lead management tools and resources to cultivate new business and repeat business, and enter all quotes into club technology.
• Advise clients on travel requirements, protection plans, and trip advisory information.
• Provide air, car, hotel, and rail reservations and ticketing, and issue international driving permits and passport photos.
• Use appropriate computer systems to fulfill travel requests and maintain ticketing knowledge for airlines, cruises, and rail.
• Maintain accurate transaction records and supporting documentation, including payment processing, signatures, travel documents, and policy compliance.
• Protect confidential client and member information in accordance with applicable laws and company policies.
• Maintain knowledge of club products, services, member offers, preferred suppliers, industry trends, and travel products.
• Research and compare supplier rates and recommend trips based on client expectations, budget, and needs.
• Meet service-quality measurements and established sales, cross-sell, and upsell goals.
• Identify cross-sell and upsell opportunities, strengthen member relationships, and provide appropriate sales leads to other departments.
• Analyze cruise and tour packages and providers, anticipate potential mistakes or delays, and resolve difficult situations independently when appropriate.
• Escalate matters to branch management when needed and thoroughly document files, decisions, write-offs, and shortages.
• Meet administrative requirements, including wage and hour compliance, expense reporting, training and meeting attendance, and assigned schedules and activities.
• Make outbound calls and participate in club social media programs as needed to support goals.
• Attend offsite training and events, and take educational trips when required.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED