Travel Consultant EC

null, AAA East Central • Millcreek Township, PA

9d

About The Position

The Travel Consultant sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The role adds member value by educating members about available products and services, making outbound calls as needed to support sales goals, and handling multiple transactions without transferring clients to other staff. Travel Consultants sell a range of travel and travel-related products while meeting sales goals and maintaining high service quality. They protect the confidentiality of client and member information in accordance with applicable laws and company policies.

The position involves arranging travel, advising clients about travel requirements and protection plans, researching and comparing supplier rates, and recommending trips based on clients’ preferences, budgets, and needs. It also requires careful transaction processing and documentation, maintaining product and systems knowledge, identifying additional sales opportunities, and resolving complex cruise and tour issues independently or with branch management support. Educational trips may be required.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing skills and proficiency with Windows, Outlook, Word, and internet/intranet access.
• Proven track record in travel sales.
• Ability to work weekends and flexible hours and attend offsite training and events.
• Ability to maintain confidentiality and accurately document transactions.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of the organization’s operating areas, products, services, and branch operations delivery channels is desirable.
• Advanced knowledge and training in computer systems used for member travel requests and travel agency accounting systems preferred.
• Knowledge of club systems, including TSTApollo, Viewpoint, preferred-vendor websites for cruise and tour packages, and travel insurance.

Responsibilities

• Sell domestic and international travel products and services, meeting sales and cross-selling goals.
• Use lead-management tools and resources to develop new business and repeat business, and enter quotes into club technology.
• Advise clients on travel requirements, protection plans, and trip-related advisories.
• Make air, car, hotel, and rail reservations and issue tickets for members and non-members.
• Issue international driving permits and take passport photos.
• Use appropriate computer systems to fulfill travel requests and maintain knowledge of airline, cruise, and rail ticketing systems.
• Research and compare supplier rates and recommend trips based on client experience preferences, budget, and needs.
• Maintain accurate transaction records and supporting documentation, including payment processing and required travel documents.
• Protect confidential client and member information in accordance with laws and company policies.
• Maintain knowledge of club products, services, member offers, preferred suppliers, and industry trends.
• Identify cross-sell and up-sell opportunities, strengthen member relationships, and provide sales leads to other departments.
• Meet service-quality standards and branch and corporate objectives.
• Maintain administrative requirements, including wage-and-hour compliance, expense reports, training attendance, and assigned schedules and duties.
• Analyze cruise and tour packages and providers, anticipate potential errors or delays, and resolve difficult situations, escalating to branch management when appropriate.
• Thoroughly document client files and explain write-offs or shortages to management.
• Participate in outbound calls, club social media programs, offsite training, and events as needed.
• Take educational trips when required to support job knowledge.

Benefits

• Medical, dental, and vision coverage
• 401(k) savings plan with company match
• Tuition assistance
• Floating holidays
• PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED