Travel Advisor EC

AAA • Butler, PA

4d

About The Position

The Travel Advisor sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The role supports sales goals and service quality while educating members about additional products and services, cultivating new and repeat business, and making outbound calls as needed. Advisors are trained to handle multiple transactions without transferring customers to other staff or departments.

The position provides recommendations for domestic and international travel, including researching and comparing supplier rates and assessing clients’ requested experiences, budgets, and needs. Advisors handle reservations and ticketing for air, car, hotel, and rail travel; sell cruise, tour, and travel-related products; advise on travel requirements and protection plans; and issue international driving permits and passport photos. The work requires accurate transaction processing and documentation, careful handling of payments and travel documents, and protection of confidential client and member information.

Travel Advisors maintain product and systems expertise, meet sales and service-quality objectives, identify cross-sell and up-sell opportunities, and provide leads to other departments. They independently analyze cruise and tour options, anticipate and resolve service problems, escalate matters to branch management when appropriate, and document decisions and any write-offs or shortages. The role also entails administrative duties, scheduled training and activities, and may require educational trips for job knowledge.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing skills and knowledge of Windows, Outlook, Word, and internet/intranet access.
• Proven track record in travel sales.
• Ability to maintain systems knowledge for airline, cruise, and rail ticketing.
• Flexibility to work weekends and flexible hours and attend offsite training and events.
• Ability to secure and maintain confidential client and member information and accurately document transactions.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of a variety of the organization’s operating areas, products and services, and branch operations delivery channels is desirable.
• Advanced knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
• General knowledge of Club systems, including TSTApollo, Viewpoint, and preferred-vendor websites used to secure cruise and tour packages and travel insurance.

Responsibilities

• Sell domestic and international travel-related products and services to members and non-members while meeting sales goals and maintaining service quality.
• Use lead-management tools and resources to develop new business and repeat business, and enter all quotes in club technology.
• Advise clients on domestic and international travel requirements, protection plans, and trip advisories.
• Follow organizational policies and procedures and accurately document transactions.
• Maintain product knowledge, support the Preferred Supplier program, and achieve established sales and cross-sell goals.
• Issue international driving permits and take passport photos.
• Provide air, car, hotel, and rail reservations and ticketing using appropriate computer systems.
• Track transactions and supporting documentation accurately, including signature requirements, payments for new and cancelled bookings, and required travel documents.
• Protect confidential client and member information in accordance with applicable laws and Club policies and procedures.
• Stay current on Club products, services, member value offers, industry trends, and product knowledge; make appropriate recommendations during member interactions.
• Research and compare supplier rates and recommend trips based on clients’ requested experiences, budgets, and needs.
• Meet or exceed branch and corporate service-quality objectives.
• Identify cross-sell and up-sell opportunities and provide sales leads to other departments as appropriate.
• Maintain administrative requirements, including wage-and-hour compliance, expense reports, meeting and training attendance, and assigned schedules and duties.
• Independently analyze cruise and tour packages and providers to meet the needs of first-time and experienced travelers and prevent errors or unnecessary delays.
• Resolve difficult situations independently where possible and seek branch management assistance for issues requiring escalation.
• Document files thoroughly, including the actions taken and reasons for decisions, and explain write-offs or shortages to management.
• Make outbound calls as needed and participate in the Club’s social media programs as needed.
• Attend offsite training and events, and take educational trips for job knowledge as required.

Benefits

• Medical, dental, and vision coverage
• 401(k) savings plan with company match
• Tuition assistance
• Floating holidays
• PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED