Travel Advisor EC

AAA • Butler, PA

6d

About The Position

The Travel Advisor sells travel agency products and services and provides travel-related member entitlement services to members and non-members. The role focuses on meeting sales goals while delivering high-quality service, building repeat business, and educating members about other products and services. Advisors may make outbound calls and participate in club social media programs to support goals, and are trained to handle multiple transactions without transferring members to other staff. The role also requires maintaining the confidentiality of client and member information in accordance with applicable laws and organizational policies.

Travel Advisors arrange and sell domestic and international travel products, including air, car, hotel, rail, cruise, and tour services. They advise clients on travel requirements, protection plans, and trip advisories; research and compare supplier rates; and recommend options that fit each client’s requested experience, budget, and needs. They also issue international driving permits and passport photos, use travel and accounting systems to fulfill requests, and maintain accurate transaction records and supporting documentation.

The position requires product and industry knowledge, compliance with organizational procedures, achievement of sales and cross-selling goals, and attention to service quality. Advisors independently analyze cruise and tour packages, anticipate problems and delays, resolve difficult situations when possible, and seek management support for escalated issues. They thoroughly document decisions and explain write-offs or shortages to management. The role also includes administrative duties, scheduled training and meetings, and occasional educational trips for job knowledge.

Requirements

• High school diploma or GED required.
• Four to six years of travel agency or sales experience.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• Ability to create and deliver presentations.
• General typing, Windows, Outlook, Word, and Internet/Intranet access skills.
• General knowledge of club systems, including TSTApollo, Viewpoint, and preferred vendor websites used for cruise and tour packages and travel insurance.
• Proven track record in travel sales.
• Ability to maintain systems knowledge for airline, cruise, and rail ticketing.
• Flexibility to work weekends and flexible hours and to attend offsite training and events.
• Ability to maintain confidentiality and accurately document transactions.

Nice To Haves

• Associate degree preferred.
• Comprehensive knowledge of the organization’s operating areas, products and services, and branch operations delivery channels is desirable.
• Advanced knowledge of and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.

Responsibilities

• Sell domestic and international travel products and services to members and non-members while meeting sales goals and service-quality expectations.
• Use lead-management tools and resources to cultivate new business, build repeat business, and enter quotes into club technology.
• Advise clients on travel requirements, protection plans, and trip-related advisory information.
• Follow organizational policies and procedures and accurately document transactions and supporting materials.
• Maintain knowledge of preferred suppliers, club products and services, member offers, industry trends, and travel products.
• Issue international driving permits and passport photos.
• Make air, car, hotel, and rail reservations and provide ticketing for members and non-members.
• Use appropriate computer systems to fulfill travel requests and maintain knowledge of airline, cruise, and rail ticketing systems.
• Track transactions and verify required documentation, signatures, payment processing, and travel documents for new and cancelled bookings.
• Protect confidential client and member information in accordance with applicable laws and club policies.
• Research and compare supplier rates and recommend trips based on clients’ requested experience, budgets, and needs.
• Identify cross-sell and up-sell opportunities, diversify members’ use of products and services, and provide sales leads to other departments as appropriate.
• Meet service-quality measurements and branch and corporate objectives.
• Complete administrative requirements, including wage-and-hour compliance, expense reports, training and meeting attendance, and assigned schedules and activities.
• Independently analyze cruise and tour packages and providers and assess client expectations to serve first-time and experienced travelers.
• Anticipate and help prevent mistakes and delays in cruise and tour services; resolve difficult situations independently when possible and escalate issues to branch management when appropriate.
• Thoroughly document files, decisions, and the reasons for decisions; explain write-offs or shortages to management.
• Make outbound calls and participate in club social media programs as needed to support goal achievement.
• Attend offsite training and events and, when required, educational trips for job knowledge.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED