Travel Advisor EC

AAA • Meadville, PA

3d

About The Position

This is a trainee position in the Travel Agency designed to prepare the employee for a Travel Agent role. The position supports the agency in selling and servicing travel products while the trainee gains the education and experience needed for advancement. Promotion depends on overall job performance, including sales volume, service quality, and effective use of computer systems. The trainee role is intended to transition to a Travel Agent position in approximately six months; trainees are expected to move into the Agent role or out of the trainee position within that timeframe.

The position sells and provides international and domestic travel products and modes of transportation. It requires consistently high service quality and achievement of sales and cross-sell goals, while protecting confidential client and member information in accordance with applicable laws and company policies. Trainees develop travel product knowledge, learn reservation and ticketing processes, and build the skills to advise clients and resolve travel-related issues.

Requirements

• High school diploma or GED required.
• Advanced verbal and written communication skills.
• Moderate analytical and time-management skills.
• General typing skills and proficiency with Windows, Outlook, Word, and Internet/Intranet access.
• Maintain confidentiality of client and member information in accordance with applicable laws and company policies.

Nice To Haves

• Associate degree preferred.
• One to three years of travel agency or sales experience preferred.
• Moderate knowledge of the organization’s operating areas, products and services, and branch operations delivery channels desirable.
• Knowledge of and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
• General knowledge of Club systems, including Apollo, Viewpoint, preferred-vendor websites, and systems used to secure cruise and tour packages and travel insurance, preferred.

Responsibilities

• Learn to sell foreign and domestic travel-related products and services.
• Use lead-management tools and resources to cultivate new business and build repeat business.
• Advise clients on travel requirements, protection plans, and relevant trip advisory information.
• Follow organizational policies and procedures and accurately document transactions.
• Develop product knowledge for the Preferred Supplier program and work toward established sales and cross-sell goals.
• Issue international driving permits and take passport photos.
• Learn to provide air, car, hotel, and rail reservations and ticketing for members and non-members.
• Use appropriate computer systems to fulfill travel requests.
• Track transactions accurately and maintain required supporting documentation, including signatures, payment processing, and travel-document reviews.
• Protect the confidentiality of client and member information in accordance with applicable laws and company policies.
• Maintain expertise in Club products and services, member offers, industry trends, and travel product knowledge; make recommendations as appropriate.
• Research and compare supplier rates and adjust recommendations to clients’ needs.
• Meet acceptable service-quality measures and branch and corporate objectives.
• Identify cross-sell opportunities and strengthen member relationships by diversifying use of products and services.
• Provide sales leads to other departments when appropriate.
• Meet administrative requirements, including wage-and-hour compliance, expense reporting, meeting and training attendance, and assigned schedules and duties.
• Develop independent analysis of cruise and tour packages and providers with management’s support.
• Analyze client expectations and help meet the needs of both first-time and experienced travelers.
• Anticipate and prevent errors and unnecessary delays in cruise and tour services; resolve difficult situations with management assistance when needed.
• Document files thoroughly, including the actions taken and reasons for decisions.
• Document and explain write-offs or shortages to management.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED