German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a German Speaking Travel Support Advisor to join its team in Sofia, Bulgaria. The role provides customer support to German-speaking travelers through phone, email, and chat, helping with bookings, itineraries, travel documentation, and travel-related issues. The advisor uses travel booking platforms and a CRM system to provide accurate information and document customer interactions while meeting service standards and maintaining customer satisfaction.

Requirements

• Native or fluent German, spoken and written.
• Valid EU passport.
• Strong interpersonal skills and a passion for the travel industry.
• Ability to thrive in a fast-paced environment.
• Professionalism and a service-oriented mindset.

Nice To Haves

• Previous experience in travel, tourism, or customer support.

Responsibilities

• Provide customer service to travelers via phone, email, and chat.
• Assist clients with booking modifications, itinerary management, and travel documentation inquiries.
• Resolve travel-related issues and emergencies efficiently and empathetically.
• Maintain knowledge of global travel regulations and airline policies.
• Use travel booking platforms to provide accurate, real-time information to German-speaking clients.
• Meet service standards and support high customer satisfaction.
• Accurately document interactions in the CRM system.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package including flight, transfer, and hotel.
• Free relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed