German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d • Onsite

About The Position

Mercier Consultancy Group is sourcing a German-speaking iRobot Support Specialist in Sofia, Bulgaria, to provide technical assistance and customer service for a global consumer electronics leader. The role supports customers across DACH markets through phone, email, and chat, helping them resolve device issues and get the most from their products. The position requires relocation to Sofia.

Requirements

• Native or fluent German, spoken and written.
• Valid EU passport.
• Interest in consumer electronics and technical problem-solving.
• Strong communication skills and a focus on premium customer support.
• Ability to relocate to Sofia, Bulgaria.
• Commitment to professional development and achieving performance targets.

Responsibilities

• Provide technical support for consumer electronics products by phone, email, and chat.
• Troubleshoot hardware and software issues with iRobot devices.
• Keep comprehensive records of customer interactions to support improvements to support protocols.
• Educate customers about product features, maintenance, and optimal device use.
• Respond to technical inquiries professionally, empathetically, and efficiently to support high customer satisfaction.
• Work with internal teams to resolve complex cases and appropriately escalate product-specific issues.
• Stay informed about consumer electronics trends and iRobot product releases.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package covering flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed