German Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a German Speaking Support Specialist to provide technical and administrative support to German-speaking customers. The role involves assisting customers by phone, email, and chat, resolving inquiries, documenting interactions, and working with internal teams to address complex issues and improve service. The position is in Sofia, Bulgaria, and includes a fully supported relocation experience.

Requirements

• Native or fluent German, spoken and written.
• Valid EU passport.
• Strong proficiency in English for team communication and training.
• Willingness to relocate to Sofia, Bulgaria.
• Excellent problem-solving skills and a proactive, customer-centric mindset.

Nice To Haves

• Previous experience in the Customer Support Services industry.

Responsibilities

• Provide technical and administrative support to German-speaking customers via phone, email, and chat.
• Resolve customer inquiries efficiently and empathetically.
• Accurately document client interactions in the company database.
• Collaborate with internal teams to escalate complex issues and provide feedback on service improvements.
• Use product knowledge to offer consultative solutions that improve the user experience.
• Meet performance targets and quality benchmarks.
• Represent the brand and ensure customer interactions reflect professionalism and care.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed