German Speaking Solutions Consultant - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

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About The Position

Mercier Consultancy Group is seeking a German-speaking Solutions Consultant in Sofia, Bulgaria, for a client’s Customer Support Services operations. The role involves providing high-level support to German-speaking clients and resolving customer queries while representing the client’s brand professionally. The position offers paid training and relocation support, as well as opportunities for personal and professional growth.

Requirements

• Native or fluent German, spoken and written.
• Valid EU passport.
• Previous experience in Customer Support Services or a similar client-facing role.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Excellent communication skills in German and English.
• A genuine passion for delivering exceptional service.

Responsibilities

• Provide expert, high-level support to German-speaking clients and help ensure their satisfaction.
• Analyze complex customer queries and provide effective, timely, and professional solutions.
• Maintain accurate documentation of customer interactions and technical solutions.
• Collaborate with internal departments to streamline support processes and improve service quality.
• Represent the client’s brand with professionalism and linguistic precision.
• Identify potential service improvements to enhance the customer experience in the German market.
• Meet individual and team KPIs focused on quality, speed, and accuracy.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Comprehensive health insurance package.
• Fully paid relocation package, including flight, transfer, and hotel.
• Free relocation concierge support for documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed