Italian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking an Italian-speaking Solutions Consultant to provide customer support in Sofia, Bulgaria. The role involves serving as a primary contact for client inquiries, resolving technical and account-related issues, and delivering tailored solutions to maintain customer satisfaction. The consultant will collaborate with international teams across time zones, document interactions in CRM systems, identify opportunities to improve service protocols, and keep product knowledge current. This is an on-site position and requires relocation to Bulgaria.

Requirements

• Native or fluent spoken and written Italian.
• Valid EU passport.
• Strong interpersonal skills.
• Ability to troubleshoot and solve problems in a fast-paced environment.
• Commitment to relocating for the on-site position in Bulgaria.

Nice To Haves

• Previous experience in a customer-facing role or the Customer Support Services industry.

Responsibilities

• Serve as the primary point of contact for client inquiries in the Customer Support Services sector.
• Resolve technical and account-related issues in Italian with precision and empathy.
• Provide tailored solutions to meet client needs and maintain customer satisfaction.
• Collaborate with international teams to ensure seamless service delivery across time zones.
• Accurately document interactions in CRM systems.
• Identify opportunities to improve service protocols and operational efficiency.
• Stay current on product knowledge and provide accurate guidance to callers.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge assistance with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed