Danish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d • Onsite

About The Position

Mercier Consultancy Group is sourcing candidates for a Danish-speaking Solutions Consultant role in Sofia, Bulgaria, within the Customer Support Services sector. The position provides omnichannel support to Danish-speaking clients, resolves complex inquiries, and helps maintain high customer satisfaction. The consultant maintains knowledge of service protocols and products, records interactions in CRM systems, collaborates with international teams to improve service delivery, meets performance and quality benchmarks, and escalates technical or systemic issues when appropriate.

Requirements

• Native or fluent Danish, spoken and written.
• Valid EU passport.
• Strong digital literacy and ability to navigate complex software systems.
• Excellent communication skills.
• A professional, service-oriented approach and a passion for helping others.
• Willingness to relocate and embrace professional growth.

Nice To Haves

• Previous experience in the Customer Support Services industry is highly valued.

Responsibilities

• Deliver omnichannel support to Danish-speaking clients.
• Resolve complex inquiries and act as a trusted advisor to support customer satisfaction.
• Maintain knowledge of service protocols and product information to provide accurate, efficient solutions.
• Document interactions in CRM systems.
• Collaborate with international teams to share insights and improve service delivery.
• Meet performance indicators and quality benchmarks.
• Identify and escalate technical or systemic issues to appropriate internal departments.

Benefits

• Fully paid relocation package, including flight, transfer, and hotel.
• Free relocation concierge support for documentation, accommodation, and settling in.
• Monthly performance bonus linked to individual and team targets.
• Opportunity to work in a diverse, multinational workplace in Sofia.
• Professional career progression within the global Customer Support Services industry.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed