German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a German-speaking B2B Solutions Consultant to work on-site in Sofia, Bulgaria. The role supports enterprise-level clients in the Customer Support Services sector, handling service inquiries and developing tailored solutions to meet client needs. The consultant builds professional client relationships, collaborates with cross-functional teams to improve service delivery, and records interactions in the CRM. The position offers a competitive monthly salary, paid training, health insurance, a paid relocation package, relocation concierge support, and a monthly performance bonus.
Requirements
- Native or fluent German, spoken and written.
- Professional proficiency in English.
- Valid EU passport.
- Ability to relocate and work on-site in Sofia, Bulgaria.
- Strong problem-solving skills and a solution-oriented mindset.
Nice To Haves
- Previous experience in B2B or high-level Customer Support Services is highly advantageous.
Responsibilities
- Act as the primary point of contact for enterprise-level clients, providing guidance in the Customer Support Services sector.
- Manage B2B service inquiries and maintain a high standard of client interaction.
- Build and maintain professional relationships to support client satisfaction and retention.
- Analyze client requirements and propose tailored solutions.
- Collaborate with cross-functional teams to improve communication and service delivery processes.
- Meet and exceed established performance metrics.
- Document interactions accurately in the CRM to support reporting and data integrity.
Benefits
- Competitive monthly salary.
- Fully paid training.
- Health insurance.
- Fully paid relocation package, including flight, transfer, and hotel.
- Free relocation concierge support for documentation, accommodation, and settling in.
- Monthly performance bonus.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
