German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a German-speaking Client Solutions Consultant to work on-site in Sofia, Bulgaria. The role supports German-speaking clients in the Customer Support Services industry, providing tailored solutions, resolving inquiries, and maintaining high standards of service and client satisfaction. The consultant works in a fast-paced contact center environment, collaborates with internal teams, reviews client feedback and interaction data to improve service delivery, and documents interactions in CRM systems. The position requires relocation to Sofia.

Requirements

• Native or fluent German, spoken and written.
• Proven experience in Customer Support Services or a client-facing environment.
• Ability to relocate to Sofia, Bulgaria, and work on-site.
• Excellent problem-solving skills and ability to remain composed under pressure.
• Customer-centric mindset and passion for delivering exceptional service.
• Proficiency with digital communication tools and standard office software.

Responsibilities

• Serve as the primary point of contact for German-speaking clients.
• Resolve complex client inquiries through expert communication and maintain client satisfaction and brand loyalty.
• Use product knowledge to provide efficient, tailored solutions in a fast-paced contact center environment.
• Collaborate with internal teams to streamline communication workflows and improve customer service delivery.
• Analyze client feedback and interaction data to improve service quality and processes.
• Document client interactions in CRM systems.
• Follow quality benchmarks and industry regulations.

Benefits

• Competitive monthly salary
• Fully paid training
• Health insurance
• Fully paid relocation package covering flight, transfer, and hotel
• Relocation concierge support with documentation, accommodation, and settling-in assistance
• Monthly performance bonus

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed