Arabic Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking an Arabic Speaking Support Specialist to work in Sofia, Bulgaria, for an international client. The role supports Arabic-speaking customers in the global Customer Support Services sector through phone, email, and live chat. The specialist provides empathetic assistance, resolves inquiries, documents customer interactions, collaborates with international colleagues, and maintains product knowledge to offer accurate guidance. The role includes performance and quality expectations, with eligibility for a monthly performance bonus.

Requirements

• Native or fluent spoken and written Arabic.
• Professional proficiency in English.
• Proven experience in customer support or a similar client-facing role.
• Excellent communication skills and a passion for helping others.
• Ability to relocate to Sofia, Bulgaria.
• Strong problem-solving abilities and a positive, solution-oriented mindset.

Responsibilities

• Assist clients empathetically via phone, email, and live chat.
• Resolve customer inquiries to support satisfaction and brand loyalty.
• Accurately document interactions in the internal database system.
• Collaborate with international team members to troubleshoot and escalate issues.
• Maintain product knowledge and provide professional, accurate guidance to users.
• Meet performance KPIs and quality standards.
• Support clear communication with Arabic-speaking clientele.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed