Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to work on-site in Sofia, Bulgaria. The role provides customer support to Dutch-speaking clients through digital channels, including resolving complex inquiries, recording interactions in a CRM system, and working with cross-functional teams to improve support processes. The position includes a supported relocation experience for international hires.

Requirements

• Native or fluent Dutch, spoken and written.
• Valid EU passport.
• Exceptional communication skills and a passion for problem-solving.
• Ability to work on-site in Sofia, Bulgaria.
• Adaptability and a professional demeanor suited to a dynamic international environment.

Nice To Haves

• Experience in customer-facing roles within the customer support services sector is considered a strong asset.

Responsibilities

• Provide high-quality customer assistance through various digital channels.
• Maintain knowledge of company products to provide accurate, helpful, and professional solutions to Dutch-speaking clients.
• Manage and resolve complex customer inquiries to support high customer satisfaction.
• Collaborate with cross-functional teams in the Bulgarian office to optimize support processes and workflows.
• Document customer interactions in the CRM system to track and analyze service trends.
• Stay updated on support service industry standards to ensure a premium user experience.
• Meet established individual and team KPIs.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Free relocation concierge service, with a dedicated team handling documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed