Dutch Speaking CX Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is recruiting a Dutch Speaking CX Specialist for an on-site role in Sofia, Bulgaria. The position provides customer support to Dutch-speaking clients through multiple communication channels, with a focus on resolving inquiries, maintaining customer satisfaction, and delivering accurate assistance. The role also involves documenting customer interactions in an internal CRM system, collaborating with internal teams to improve services, staying current on product knowledge and service protocols, and handling sensitive information professionally while meeting quality assurance standards. The successful candidate must be able to relocate to Sofia and hold a valid EU passport. Mercier Consultancy Group offers paid training, health insurance, a relocation package, relocation concierge support, and a monthly performance bonus.
Requirements
- Native or fluent Dutch, spoken and written.
- Valid EU passport.
- Excellent communication skills and a customer-centric approach to problem solving.
- Proficiency in English for collaboration in a diverse, multinational office.
- Ability to relocate to Sofia, Bulgaria, for an on-site position.
Nice To Haves
- Previous experience in Customer Support Services is considered a significant asset.
Responsibilities
- Deliver customer support to Dutch-speaking clients through multiple communication channels.
- Resolve complex inquiries to support customer satisfaction and brand loyalty.
- Maintain detailed interaction records in the internal CRM system.
- Collaborate with internal teams to identify service improvements and improve the user experience.
- Stay updated on product knowledge and service protocols to provide accurate, efficient assistance.
- Handle sensitive information with professional discretion and follow quality assurance standards.
Benefits
- Competitive monthly salary.
- Fully paid training.
- Health insurance.
- Fully paid relocation package, including flight, transfer, and hotel.
- Free relocation concierge support for documentation, accommodation, and settling in.
- Monthly performance bonus.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
