French Speaking CX Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is sourcing a French Speaking CX Specialist to join a fast-paced Customer Support Services team in Sofia, Bulgaria. The role provides high-quality assistance to French-speaking clients through phone, email, and live chat, with a focus on resolving inquiries efficiently and maintaining customer satisfaction. The specialist records customer interactions in the internal CRM system, works with cross-functional teams to escalate complex issues, and represents the brand through professional communication. The role also involves keeping product and service knowledge up to date and contributing to team targets and KPIs. The position is on-site in Sofia.
Requirements
- Native or fluent French, spoken and written.
- Proficiency in English for corporate communication.
- Valid EU passport.
- Availability to work on-site in Sofia.
- Strong problem-solving skills and a passion for customer success.
Nice To Haves
- Previous experience in a Customer Support Services role is highly regarded but not mandatory.
Responsibilities
- Deliver support to French-speaking customers via phone, email, and live chat.
- Resolve customer inquiries efficiently and maintain a high level of customer satisfaction.
- Accurately document customer interactions in the internal CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Represent the brand while upholding high standards of communication and professionalism.
- Continuously update product and service knowledge to provide accurate information.
- Contribute to team targets and KPIs to support service excellence.
Benefits
- Competitive monthly salary.
- Fully paid training.
- Health insurance.
- Fully paid relocation package, including flight, transfer, and hotel.
- Free relocation concierge support with documentation, accommodation, and settling in.
- Monthly performance bonus.
- Additional benefits are mentioned but not specified.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
