French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a French-speaking Player Support Specialist to support a global community of players in the Gaming & Esports industry. The role is based on-site in Sofia, Bulgaria, and involves providing player assistance through email, chat, and tickets. The specialist troubleshoots account, gameplay, and payment issues; helps players understand game mechanics, events, and platform updates; and works with internal teams on technical escalations and community trends. Candidates should have native or fluent French, a valid EU passport, strong communication skills, and an interest in gaming. Customer service or community management experience is an advantage.

Requirements

• Native or fluent French, spoken and written.
• Valid EU passport (mandatory).
• Strong passion for the Gaming & Esports industry and familiarity with major gaming platforms.
• Excellent communication skills and a patient, empathetic approach to player support.
• Ability to work in a multicultural, on-site environment in Sofia, Bulgaria.

Nice To Haves

• Previous experience in customer service or community management.

Responsibilities

• Serve as the primary contact for French-speaking players, providing support via email, chat, and tickets.
• Troubleshoot issues involving account management, gameplay performance, and payment services on the Gaming & Esports platform.
• Maintain a helpful, professional, brand-aligned tone in player interactions.
• Collaborate with internal teams to escalate complex technical bugs and report trends observed in the French-speaking gaming market.
• Assist players with game mechanics, event participation, and platform updates.
• Maintain knowledge of industry trends and company policies to provide accurate, timely guidance.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package including flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed