French Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d•Onsite

About The Position

Mercier Consultancy Group is seeking a French Speaking Support Specialist to provide customer support in Sofia, Bulgaria. The role supports French-speaking customers through phone, email, and live chat, resolving inquiries and technical issues while maintaining high service standards. The specialist records customer interactions in a CRM system, works with cross-functional teams to escalate service bottlenecks, and helps build customer loyalty and satisfaction. The position is on-site and requires relocation to Sofia. Fully paid training and relocation support are offered.

Requirements

Native or fluent French, spoken and written.
Valid EU passport.
Strong communication and problem-solving skills relevant to customer support.
Ability to relocate to Sofia, Bulgaria, for this on-site role.
Customer-centric mindset and passion for delivering premium service.
Basic proficiency in Microsoft Office and computer navigation.

Responsibilities

Assist French-speaking customers by phone, email, and live chat.
Resolve complex customer inquiries and technical issues with empathy and efficiency.
Maintain accurate customer interaction logs in the CRM system to track support trends and performance metrics.
Collaborate with cross-functional teams to identify and escalate critical service bottlenecks.
Serve as a primary point of contact for French-speaking clients and foster customer loyalty and satisfaction.
Continuously update knowledge of company products and internal support processes.
Contribute to a positive and collaborative office culture in the Sofia support hub.