Czech Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a Czech Speaking Support Specialist to provide customer support in an on-site professional office setting in Sofia, Bulgaria. The role involves assisting Czech-speaking clients through phone, email, and live chat, maintaining accurate documentation and quality standards, and meeting service level agreements. The specialist will work with cross-functional teams to escalate complex issues, stay current with service protocols, represent the company professionally, and help improve support workflows. Previous support experience is preferred but not required. The position includes fully paid training and a relocation package with support for moving to Bulgaria.

Requirements

• Native or fluent Czech, spoken and written.
• Valid EU passport.
• Strong communication skills tailored to the customer support industry.
• Ability to work in an on-site professional office setting in Sofia.

Nice To Haves

• Previous experience in support roles is preferred but not required.
• A proactive mindset suited to a fast-paced work environment.

Responsibilities

• Resolve customer inquiries by phone, email, and live chat.
• Maintain high quality standards through accurate documentation.
• Provide guidance to Czech-speaking clients and meet service level agreements.
• Collaborate with cross-functional teams to escalate complex issues and provide prompt solutions.
• Stay updated on service protocols to ensure consistent service delivery.
• Act as a brand ambassador and reflect the professionalism expected at Mercier Consultancy Group.
• Contribute to optimizing support workflows to improve client satisfaction.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Free relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed