Czech Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

3d•Onsite

About The Position

Mercier Consultancy Group is seeking a Czech-speaking Customer Support Specialist to work on-site in Sofia, Bulgaria. The role provides customer support in the Customer Support Services sector through phone, email, and live chat, with a focus on resolving inquiries and maintaining customer satisfaction. The specialist records customer interactions in internal CRM databases, works with cross-functional teams to escalate and resolve issues, follows quality standards and service level agreements, and stays informed about product developments. The role also contributes to improving support processes. Previous customer support experience is considered an advantage. The employer offers paid training, health insurance, relocation assistance, and a monthly performance bonus.

Requirements

Native or fluent spoken and written Czech.
Strong English proficiency for communication in an international office environment.
Excellent communication and problem-solving skills.
A passion for assisting others.
Ability to work on-site in Sofia, Bulgaria.
Enthusiasm for developing a professional international career.

Nice To Haves

Previous experience in the Customer Support Services industry.

Responsibilities

Provide customer support by phone, email, and live chat.
Resolve customer inquiries and support customer satisfaction and loyalty.
Maintain accurate records of customer interactions in internal CRM databases.
Collaborate with cross-functional teams to escalate and resolve technical or process-related issues.
Adhere to quality assurance standards and service level agreements.
Stay updated on product developments to provide accurate information to Czech-speaking customers.
Contribute to continuous improvement of support processes.