Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d • Onsite

About The Position

Mercier Consultancy Group is seeking a Danish Speaking Customer Support Specialist to join a client’s team in Sofia, Bulgaria. The role provides customer support to Danish-speaking clients in an international environment. Relocation support is offered to help the successful candidate move to Bulgaria.

Requirements

• Native or fluent Danish, spoken and written.
• Valid EU passport.
• Exceptional communication skills and a customer-centric mindset.
• Proficiency with computer systems and digital communication tools.
• Willingness to relocate to Bulgaria.

Nice To Haves

• Previous experience in the Customer Support Services industry.

Responsibilities

• Deliver omnichannel support to Danish-speaking clients.
• Resolve inquiries about products and services professionally and efficiently.
• Provide accurate, empathetic guidance to support customer satisfaction.
• Document customer interactions and data in the CRM system.
• Collaborate with international teams to improve service delivery processes.
• Meet service level agreements and performance targets.
• Share knowledge and best practices to contribute to a positive team culture.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed