Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst to support users of financial platforms in the FinTech sector. The role is based in Sofia, Bulgaria, and involves helping Danish-speaking customers use digital banking and payment services while providing a high standard of service and complying with security and regulatory requirements.

The analyst will investigate and resolve technical and financial inquiries, troubleshoot transaction-related issues, and escalate complex queries to the appropriate teams. The role also includes collaborating with internal departments to improve workflows and customer satisfaction, recording customer interactions in the CRM system, and staying current on financial technologies and security protocols.

The position offers paid training, health insurance, a fully paid relocation package, relocation concierge assistance, and a monthly performance bonus.

Requirements

• Native or fluent Danish, spoken and written.
• Valid EU passport.
• Professional proficiency in English for internal communication and documentation.
• Exceptional problem-solving skills.
• Strong interest in the FinTech industry.
• Proactive attitude toward living and working in Sofia, Bulgaria.

Nice To Haves

• Prior experience in customer support or the financial sector is considered a significant advantage.

Responsibilities

• Provide high-level support to users of financial platforms, including digital banking and payment services.
• Analyze and resolve technical and financial inquiries while maintaining security and regulatory compliance.
• Deliver premium customer service as a representative of the brand.
• Collaborate with internal departments to streamline workflows and improve customer satisfaction for Danish-speaking customers.
• Monitor and troubleshoot transaction-related issues, escalating complex financial queries to the appropriate technical teams.
• Maintain detailed records of customer interactions in the CRM system for accurate reporting and service excellence.
• Stay updated on financial technologies and security protocols to provide informed guidance to users.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Free relocation concierge assistance with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed