Croatian Speaking Customer Support Representative - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

3d • Onsite

About The Position

Mercier Consultancy Group is recruiting a Croatian Speaking Customer Support Representative for a client’s customer support services team in Sofia, Bulgaria. The position offers the opportunity to work in an international environment, with full relocation support. The representative assists customers through phone, email, and live chat, resolving technical and account-related issues and supporting customer satisfaction. The role is based in an on-site office.

Requirements

• Native or fluent Croatian, spoken and written.
• Professional proficiency in English.
• Strong problem-solving skills.
• Passion for the customer support services industry.
• Ability to work in an on-site office in Sofia, Bulgaria.
• Valid EU passport (mandatory).

Nice To Haves

• Previous experience in a customer-facing role is considered a strong advantage.

Responsibilities

• Address customer inquiries by phone, email, and live chat.
• Resolve technical and account-related issues efficiently to maintain customer satisfaction.
• Accurately document interactions in the internal CRM system.
• Collaborate with international team members to share best practices and improve support protocols.
• Keep up to date with product knowledge and service policies to provide accurate information.
• Represent the company professionally and with cultural sensitivity.
• Meet and exceed performance targets and quality benchmarks set by the leadership team.

Benefits

• Competitive monthly salary.
• Monthly performance bonus.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Professional growth opportunities within the global customer support services industry.
• Modern office facilities in the heart of Sofia, Bulgaria.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed