Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

3d • Onsite

About The Position

Mercier Consultancy Group is sourcing a Czech-speaking Customer Support Representative for an on-site role at its Sofia, Bulgaria office. The representative will assist clients across multiple communication channels, maintain detailed records of customer interactions, and work with cross-functional teams to resolve complex issues. The role also involves following company communication and quality guidelines, building customer loyalty through high-quality service, and monitoring service metrics to meet individual and team targets.

Requirements

• Native or fluent Czech, spoken and written.
• Professional proficiency in English.
• Ability to work on-site in Sofia, Bulgaria.
• Strong problem-solving skills and a passion for helping others.
• Excellent interpersonal skills and commitment to professional excellence.

Nice To Haves

• Previous experience in the Customer Support Services industry.

Responsibilities

• Deliver high-quality assistance to clients.
• Manage incoming customer inquiries across multiple channels.
• Maintain detailed records of customer interactions.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Ensure communications align with the company’s professional tone and quality guidelines.
• Represent the brand and provide service that builds long-term customer loyalty.
• Monitor service metrics to optimize performance and meet individual and team targets.

Benefits

• Competitive monthly salary.
• Monthly performance bonus.
• Fully paid relocation package, including flight, transfer, and hotel.
• Free relocation concierge support for documentation, accommodation, and settling in.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed