Czech Speaking Player Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is recruiting a Czech-speaking Player Support Specialist for a client’s team in Sofia, Bulgaria. The role provides technical and gameplay support to Czech-speaking users in the Gaming and Esports community, handling player inquiries through chat and email. The position is on-site and requires relocation to Sofia. The successful candidate will contribute to a positive player experience, communicate common feedback and bugs to internal teams, and meet service targets while following security and data privacy standards.

Requirements

• Native or fluent Czech, spoken and written.
• Valid EU passport.
• Passion for gaming and the Esports industry.
• Excellent communication and problem-solving skills.
• Ability to relocate to Sofia, Bulgaria, for an on-site role.

Nice To Haves

• Previous experience in customer service or player support.

Responsibilities

• Provide technical and gameplay support to users in the Gaming and Esports community.
• Resolve player inquiries about account management, in-game purchases, and technical troubleshooting via chat and email.
• Maintain knowledge of current game titles and competitive Esports trends to provide assistance.
• Engage with the community to support a positive experience for Czech-speaking players.
• Report emerging bugs and common player feedback to internal teams.
• Follow security and data privacy standards when handling player information.
• Contribute to team targets and deliver strong service levels.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package including flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed