Italian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking an Italian-speaking Player Support Specialist for an on-site role in Sofia, Bulgaria, supporting a client in the Gaming & Esports industry. The specialist will assist gamers and community members across email, chat, and voice channels, troubleshoot gameplay, account, and transaction issues, and help foster a positive player experience. The role also involves working with internal teams to address recurring player concerns and technical bugs, and participating in community outreach initiatives.

Requirements

• Native or fluent spoken and written Italian.
• Valid EU passport.
• Passion for the Gaming & Esports industry.
• Strong communication skills and a customer-centric mindset.
• Ability to relocate to Sofia for this on-site opportunity.

Nice To Haves

• Experience in technical support or player relations.

Responsibilities

• Provide support to gaming community members via email, chat, and voice channels.
• Troubleshoot technical issues related to gameplay, account management, and in-game transactions.
• Maintain knowledge of game mechanics, updates, and community trends to provide accurate guidance.
• Represent the client brand professionally and foster a positive gaming environment.
• Collaborate with internal teams to identify and resolve recurring player pain points and technical bugs.
• Improve player satisfaction by providing prompt, empathetic, and effective solutions in Italian.
• Participate in community outreach initiatives to enhance player engagement and loyalty.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package including flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed