Italian Speaking Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking an Italian Speaking Support Specialist for an on-site position in Sofia, Bulgaria. The role provides omnichannel customer support to Italian-speaking clients, resolves customer inquiries, and maintains accurate interaction records in a CRM system. The specialist works with international teams to improve support processes and the user experience, stays current on product knowledge and service policies, and contributes to service excellence and the company’s reputation. Regular team meetings and training sessions support professional growth. The position is in the Customer Support Services industry and is presented as an opportunity to build a career in Sofia. The company offers relocation support, including a paid relocation package and assistance with documentation, accommodation, and settling in.
Requirements
- Native or fluent Italian, spoken and written.
- Excellent English communication skills.
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Passion for delivering high-quality service and representing the brand effectively.
- Availability to work on-site in Sofia, Bulgaria.
Nice To Haves
- Previous experience in the Customer Support Services industry is highly preferred.
Responsibilities
- Deliver omnichannel support to Italian-speaking clients.
- Resolve customer inquiries with precision and professionalism, with a focus on long-term satisfaction.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with international teams to optimize support processes and improve the user experience.
- Stay updated on product knowledge and service policies to provide accurate and efficient solutions.
- Uphold service excellence and contribute to the company’s positive reputation.
- Participate in regular team meetings and training sessions.
Benefits
- Competitive monthly salary.
- Monthly performance bonus.
- Fully paid relocation package including flight, transfer, and hotel.
- Free relocation concierge support for documentation, accommodation, and settling in.
- Structured and professional work environment.
- Supportive company culture focused on career progression.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
