Greek Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d • Onsite

About The Position

Mercier Consultancy Group is sourcing professionals for a Greek Speaking Support Specialist position in Sofia, Bulgaria. The role provides customer support in the Customer Support Services industry and is suited to candidates who want to use their Greek language skills in an international setting. The specialist assists Greek-speaking customers through various communication channels, resolves technical and general inquiries, records interactions in CRM systems, and represents premium clients professionally. The position is on-site in Sofia and includes relocation support.

Requirements

• Native or fluent spoken and written Greek.
• Proficiency in English for collaboration in a multinational corporate environment.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proactive problem-solving attitude and dedication to delivering excellent customer interactions.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

Responsibilities

• Deliver professional, high-quality customer assistance through various communication channels.
• Resolve technical and general inquiries while maintaining customer satisfaction and brand loyalty.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with international teams to improve support workflows and internal service processes.
• Represent premium clients professionally as the primary voice for Greek-speaking customers.
• Contribute to team targets and meet or exceed key performance indicators.
• Adapt to evolving product knowledge to provide accurate and efficient support in a fast-paced environment.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package covering flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed