Greek Speaking Player Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a Greek-speaking Player Support Specialist for a role in Sofia, Bulgaria, serving the Gaming & Esports industry. The position supports players by providing technical and account assistance and helping deliver a premium user experience. The role also involves identifying issues for escalation and helping maintain a safe, inclusive online community.

Requirements

• Native or fluent spoken and written Greek.
• Valid EU passport.
• Genuine passion for the Gaming & Esports industry and the player journey.
• Excellent communication skills in Greek and professional English.
• Proactive problem-solving mindset suited to a fast-paced corporate environment in Bulgaria.

Nice To Haves

• Previous customer service or community management experience.

Responsibilities

• Provide technical and account support to players through live chat, email, and social media.
• Troubleshoot in-game issues, account security concerns, and billing queries.
• Deliver a premium support experience as a brand ambassador.
• Escalate complex technical bugs and community trends to appropriate development teams.
• Maintain knowledge of game mechanics, updates, and seasonal events to assist players.
• Monitor and report activity in accordance with platform terms of service to foster a safe and inclusive community.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge to assist with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed