Italian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria
About The Position
The Italian Speaking Fitbit Products Support Specialist provides customer support for Fitbit wearable technology and wellness features. The role involves helping customers with device synchronization, health app connectivity, and product performance, and advising them on fitness goals, health-tracking metrics, and software integration. The specialist documents customer interactions in the CRM, collaborates with cross-functional teams to resolve complex queries, and educates users about Fitbit hardware features and product updates. This is an on-site position in Sofia, Bulgaria, and requires relocation.
Requirements
- Native or fluent Italian language skills, spoken and written.
- Strong interest in the Fitness & Wellness industry and familiarity with wearable technology.
- Excellent communication skills, including the ability to explain technical solutions clearly.
- Positive, solution-oriented mindset suited to a fast-paced environment.
- Ability to relocate to Sofia, Bulgaria, for this on-site position.
- Valid EU passport.
Responsibilities
- Assist Italian-speaking customers with Fitbit wearable technology and wellness features.
- Troubleshoot device synchronization, health app connectivity, and product performance issues.
- Advise users on achieving fitness goals using health-tracking metrics and software integration.
- Deliver professional and empathetic support to maintain customer satisfaction.
- Accurately document customer interactions in the CRM.
- Collaborate with cross-functional teams to resolve complex product queries and share feedback to improve the user experience.
- Educate users about new Fitbit hardware features and wellness-focused product updates.
Benefits
- Competitive monthly salary.
- Fully paid training.
- Health insurance.
- Fully paid relocation package including flight, transfer, and hotel.
- Free relocation concierge support with documentation, accommodation, and settling in.
- Monthly performance bonus.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
