French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d

About The Position

Mercier Consultancy Group is sourcing a French Speaking Fitbit Customer Support Specialist for a position in Bulgaria. The role supports French-speaking users of Fitbit wearable fitness technology and wellness devices. The specialist troubleshoots hardware, mobile application synchronization, and fitness tracking software issues; explains health features and wellness insights; and helps customers use fitness goal-tracking tools. The role also involves documenting customer interactions in a CRM, collaborating with international teams on product updates and industry trends, and representing the client’s health-focused technology brand.

Requirements

• Native or fluent French, spoken and written.
• Proficiency in English to interact with the global team.
• A genuine passion for the fitness, health, and wellness industry.
• Exceptional problem-solving skills and technical aptitude for consumer electronics.
• A customer-centric mindset and the ability to handle inquiries with patience and clarity.
• Valid EU passport.

Responsibilities

• Provide support to French-speaking users of wearable fitness technology and wellness devices.
• Troubleshoot Fitbit hardware, mobile application synchronization, and fitness tracking software issues.
• Educate customers about health features, personalized wellness insights, and fitness goal tracking.
• Deliver professional, empathetic, and efficient customer communication.
• Document customer interactions accurately in the CRM.
• Collaborate with international teams to stay informed about industry trends and software updates.
• Represent the client’s health-focused technology brand.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package including flight, transfer, and hotel.
• Free relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed