Croatian Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a Croatian Speaking Customer Support Specialist to support clients in the Customer Support Services sector from an on-site role in Sofia, Bulgaria. The position involves assisting customers in Croatian through phone, email, and chat, providing accurate guidance on client products and services, and recording interactions in an internal database. The specialist will work with internal teams to resolve complex issues and contribute to customer satisfaction, performance targets, and quality benchmarks.

Requirements

• Native or fluent Croatian proficiency, spoken and written.
• English proficiency to collaborate within the international team.
• Excellent problem-solving skills and a passion for helping others.
• Proactive attitude and ability to thrive in a fast-paced, on-site environment in Sofia.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.

Nice To Haves

• Previous experience in the Customer Support Services industry.

Responsibilities

• Resolve customer inquiries via phone, email, and chat.
• Communicate accurately, efficiently, and professionally in Croatian to support high customer satisfaction.
• Maintain knowledge of client products and services to provide guidance and support.
• Document customer interactions in the internal database system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Meet and exceed performance targets and quality benchmarks.
• Represent partner brands in a manner consistent with their standards.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge support with documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed