French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
About The Position
Mercier Consultancy Group is seeking a French-speaking iRobot Support Specialist to support French-speaking customers of iRobot consumer electronics products in Bulgaria. The role provides technical guidance and customer service to an international user base through phone, email, and chat. The specialist troubleshoots issues involving home robotics connectivity, hardware functionality, and software updates, while documenting customer interactions according to the client’s internal quality standards. The role also involves collaborating with international teams to improve support procedures and the overall consumer experience, and representing the iRobot brand professionally. The employer describes Bulgaria as offering a welcoming expat community, modern amenities, an attractive cost of living, and opportunities for work-life balance. Relocation support is offered for the position.
Requirements
- Native or fluent spoken and written French.
- Strong command of English for collaboration with international teams.
- Passion for consumer electronics and smart-home technology.
- Excellent communication skills, including the ability to explain complex technical concepts simply.
- Valid EU passport, required for employment in Bulgaria.
Nice To Haves
- Prior experience in technical support or a customer success role.
Responsibilities
- Provide support for iRobot consumer electronics products to French-speaking customers via phone, email, and chat.
- Troubleshoot technical issues involving home robotics connectivity, hardware functionality, and software updates.
- Maintain knowledge of consumer electronics innovations to provide accurate, professional advice.
- Deliver efficient, friendly, solutions-oriented assistance to support customer satisfaction.
- Precisely document customer interactions according to the client’s internal quality standards.
- Collaborate with international teams to refine support procedures and improve the consumer experience.
- Represent the iRobot brand professionally at every customer touchpoint.
Benefits
- Competitive monthly salary.
- Fully paid training.
- Health insurance.
- Fully paid relocation package covering flight, transfer, and hotel.
- Relocation concierge support with documentation, accommodation, and settling in.
- Monthly performance bonus.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
