Dutch Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

1d•Onsite

About The Position

Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist to provide technical assistance to customers using iRobot consumer electronics products. The role is based onsite in Sofia, Bulgaria, and supports customers in Dutch across issues involving connectivity, software, hardware, setup, and maintenance. The specialist will document interactions, maintain product knowledge, collaborate with cross-functional teams on escalations, and contribute to a team-oriented environment while meeting performance benchmarks.

Requirements

Native or fluent Dutch, spoken and written.
Valid EU passport.
Passion for technology and the consumer electronics sector.
Excellent communication and problem-solving skills.
Ability to relocate to Sofia, Bulgaria, for this onsite opportunity.

Nice To Haves

Experience in a professional support environment.

Responsibilities

Provide technical support for iRobot consumer electronics products to Dutch-speaking customers.
Troubleshoot connectivity, software, and hardware concerns through various communication channels.
Guide customers through setup and maintenance of smart home appliances using up-to-date product knowledge.
Document customer interactions accurately to support continuous improvement of the support process.
Deliver customer service aligned with premium consumer electronics industry standards.
Collaborate with cross-functional teams to resolve complex technical escalations.
Contribute to a positive, team-oriented work environment while meeting performance benchmarks.