Albanian Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

3d • Onsite

About The Position

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist for a customer support role in Sofia, Bulgaria. The position involves assisting international customers through phone, email, and live chat, resolving inquiries, and documenting interactions in an internal CRM system. The specialist will collaborate with cross-functional teams to escalate technical or service issues, contribute to performance targets, and maintain up-to-date product knowledge. The role includes relocation support to Bulgaria.

Requirements

• Native or fluent spoken and written Albanian.
• Valid EU passport.
• Excellent command of English for internal communication.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Professional, empathetic, and service-oriented mindset.

Nice To Haves

• Proven experience in a customer-facing role within the Customer Support Services industry.

Responsibilities

• Provide customer assistance by phone, email, and live chat.
• Resolve client inquiries professionally while maintaining service quality and the brand’s reputation.
• Use Albanian language skills to support communication with international clients.
• Document customer interactions accurately in the internal CRM system.
• Collaborate with cross-functional teams to identify and escalate critical technical or service issues.
• Contribute to departmental performance targets and consistent service quality.
• Stay updated on product knowledge to provide accurate and efficient support.

Benefits

• Competitive monthly salary.
• Fully paid training.
• Health insurance.
• Fully paid relocation package, including flight, transfer, and hotel.
• Relocation concierge support for documentation, accommodation, and settling in.
• Monthly performance bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed