Estonian Speaking Support Specialist - Work In Sofia, Bulgaria

Patrique Mercier Recruitment FR

3d • Onsite

About The Position

Mercier Consultancy Group is seeking an Estonian Speaking Support Specialist to provide customer support in Sofia, Bulgaria. The role serves Estonian-speaking customers across phone, email, and live chat, resolving inquiries and escalated issues while maintaining accurate records and following privacy and security policies. The specialist works with international teams to improve support workflows and service quality, and provides culturally nuanced assistance as a representative of the company. This is an on-site opportunity requiring relocation to Sofia.

Requirements

• Native or fluent spoken and written Estonian.
• Excellent English communication skills for a multicultural office environment.
• Valid EU passport.
• Customer-centric mindset and passion for problem-solving in customer support.
• Proficiency in basic computer applications and willingness to learn new software systems.
• Availability to relocate to Sofia for this on-site role.

Responsibilities

• Deliver professional, empathetic customer support by phone, email, and live chat.
• Resolve client inquiries efficiently and support customer satisfaction.
• Maintain accurate records of customer interactions and data in accordance with privacy and security policies.
• Collaborate with international teams to optimize support workflows and maintain service excellence.
• Provide culturally nuanced assistance to Estonian-speaking customers and act as a brand ambassador.
• Provide constructive feedback to support continuous improvement of service quality.
• Handle escalated issues with patience and professionalism.

Benefits

• Competitive monthly salary.
• Monthly performance bonus.
• Fully paid relocation package including flight, transfer, and hotel.
• Free relocation concierge and assistance with documentation, accommodation, and settling in.
• Professional environment in Sofia, Bulgaria.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed