Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Wytheville, VA

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management who combine technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The role involves helping customers with vehicle service needs, coordinating repairs and payments, and supporting service center operations.

Requirements

Ability to successfully complete a pre-employment drug screen and background check.
Additional screening may include a motor vehicle check and/or DOT Physical.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Strong customer service, rapport-building, salesmanship, and operational skills.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Ability to navigate various computer programs, systems, and technology tools as part of daily operations.
Ability to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.

Nice To Haves

Six months of customer service or sales experience preferred.

Responsibilities

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, promote sales promotions, obtain necessary approvals, and process payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
Handle customer complaints and resolve concerns.
Collaborate with managers on talent acquisition efforts.
Manage operations and employee-vehicle deployment to help ensure customer satisfaction.