Advisor Integration Manager

Internova Travel Group•Remote,

2d•$49,183 - $80,691•Remote

About The Position

The Advisor Integration Manager guides new advisors through their first three to six months at Global Travel Collection (GTC), part of Internova Travel Group. The role supports technical onboarding and helps advisors integrate successfully by training them on GTC systems, resources, and offerings, and directing them to subject-matter experts or additional training when needed. The goal is to help advisors begin booking travel quickly and establish a strong foundation for long-term success. The manager bridges onboarding and the Advisor Support Organization (ASO), providing some basic training before or during onboarding and primarily guiding advisors after onboarding is complete. The role works closely with the new advisor’s ASM to support a consistent integration process and strong engagement. After six months, or sooner depending on the advisor’s needs, responsibilities are handed over to the ASM. The timing and decision for that handoff are at the discretion of the Integration Manager, ASM, and Director of Sales Operations. The position also develops processes, tools, and collateral to improve the experience and efficiency of new advisors, ASMs, and internal teams. Periodic travel is required.

Requirements

At least 5 years of experience in training within the travel industry, ideally at GTC or an Internova company.
Proven ability to train and support clients and colleagues.
Strong understanding of GTC platforms, tools, partner network, and program offerings.
Background in travel, advisor relations, account management, or a comparable client-facing role.
Customer-focused, proactive, and solutions-oriented approach.
Strong analytical and problem-solving skills and ability to work independently.
Exceptional communication and relationship-building abilities.
Highly organized, detail-oriented, and self-motivated.
Proficiency in MS Office, including MS Forms; project management software such as Teams or Smartsheet; and CRM system management.
Strong work ethic, positive attitude, and ability to multi-task under pressure while handling multiple projects and priorities.
Strong teamwork and interpersonal skills, and ability to communicate across all levels of the organization.
Ability to keep sensitive information confidential.
Focused listening skills and ability to ask questions to gain a deeper understanding.
Ability to learn and apply knowledge quickly.
Ability to travel periodically.

Nice To Haves

Experience collaborating with Independent Advisors.
Working knowledge of Sabre; proficiency is a strong advantage.
Experience with Salesforce.

Responsibilities

Partner with the Growth Team to understand each new advisor’s business and goals before onboarding.
Work with the Onboarding Team to complete technical onboarding actions and ensure setup needs are met based on the advisor’s business.
Provide coverage for the onboarding team when capacity constraints arise.
Provide basic training before or during onboarding as needed, including presentations on GTC tools such as Advisor OS or GTC ONE.
Conduct an initial Get Started call covering the Welcome Document, GTC Advisor Resource Website, New Advisor Checklist, GTC Central, accounting, Internova Hotel Programs, partner programs, CCRA, marketing resources, and related topics.
Deliver a structured post-onboarding training program tailored to each advisor’s needs, ensuring they understand GTC’s systems, resources, and offerings and can begin booking travel quickly.
Teach advisors how to navigate GTC support desks and communicate effectively with each team.
Check in with new advisors at least weekly during their first six months, or for a shorter period when appropriate, to provide training and troubleshoot issues.
Meet regularly with the ASM during the advisor’s initial months to ensure the ASM completes required support actions.
Work with ASMs to create custom training or support for new advisors as needed.
Coordinate meetings with internal departments for deeper learning or issue resolution.
Stay informed about internal updates and communicate changes that may affect advisors.
Create processes, tools, and collateral to improve efficiency and the day-to-day experience for advisors, ASMs, and internal teams during the first six months.

Benefits

Choice of two medical plans
Choice of two dental plans
Vision insurance
Flexible spending accounts (FSAs)
Company-paid life insurance and AD&D
Optional additional life insurance and AD&D
Disability insurance
Paid parental leave
Paid time off
401(k) plan with company match
Discounted employee travel options
Access to LinkedIn Learning webinars and courses
Discounted pet insurance
Discounted auto, home, and renters insurance
The role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance.