Training Manager Jobs

About The Position

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Ability to perform the essential duties and work in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials described for Customer Service Representative and Assistant Site Manager roles.
• Ability to supervise and manage functions listed for Customer Service Representative and Assistant Site Manager roles.
• Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
• Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.
• Ability to work with minimal direction and supervision.

Nice To Haves

• Retail sales experience.
• High school diploma or GED.

Responsibilities

• Recruit, hire, train, supervise, and manage employees while promoting excellent customer service.
• Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
• Schedule employees within company guidelines to maximize customer service and maintain the site’s image.
• Use fair, non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
• Develop positive professional relationships with suppliers and resolve customer complaints promptly and professionally.
• Promote a safe, positive public image in the surrounding community.
• Prepare timely written performance appraisals and provide performance feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures.
• Ensure employees receive timely communications; hold periodic communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to meet objectives; organize and maintain site files and manuals.
• Ensure required reports are completed accurately and on time, merchandise is stocked and displayed attractively and priced correctly, and required employment posters and signs are accessible.
• Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
• Budget and forecast profit-and-loss lines, manage merchandise margins, safeguard and account for funds, and perform other financial analysis needed to maximize sales and net profits.
• Perform other duties as assigned or delegated by the supervisor.
• Work indoors for most duties and work outside as needed to clean parking lots and gas pumps and take out garbage.
• Supervise or manage employees performing occasional work in a walk-in cooler or freezer.