Training Manager
About The Position
The Training Manager ensures residential managers and staff are equipped, competent, and supported to run high-quality Intellectual and Developmental Disabilities (IDD) programs. The role builds a structured, competency-based training pipeline that gives managers the knowledge and tools needed for operational success. Guided by servant leadership, the position supports and empowers staff teams to foster employee engagement and meaningful engagement for the individuals served. Based at the corporate office in Cherry Hill, New Jersey, this on-site role sits within Adult Services. It develops and oversees manager onboarding and competency assessment, strengthens existing training programs, and works with Behavioral, Medical, Operational, and Quality Assurance teams to address training needs. The Training Manager manages the training pipeline in UKG Pro Learning, uses participant feedback and completion data to improve courses, ensures curricula meet applicable regulatory requirements, and supervises one Operations Coordinator. The position requires frequent travel between residential program sites and the ability to deliver training in active residential group homes. Training may be facilitated in classroom or virtual settings, with extended periods of sitting or standing and occasional lifting of up to 25 pounds.
Requirements
- Bachelor’s degree in Human Services, Education, or a related field, or five years of leadership experience within IDD residential or HCBS programs and training.
- Proven experience designing training programs, curricula, or competency assessments.
- Demonstrated commitment to servant leadership and a supportive, team-first management style.
- Deep understanding of IDD residential regulations, clinical and behavioral intersections, and quality assurance standards.
- Expertise in instructional design, survey methodology for feedback collection, and simplified escalation workflows.
- Strong data literacy, including tracking completion metrics and translating user feedback into program improvements.
- Exceptional emotional intelligence and ability to build trust across clinical, medical, and operational departments.
- Ability to deliver training in active residential group homes.
- Ability to sit or stand for extended periods while facilitating classroom or virtual training sessions.
- Ability to occasionally lift up to 25 pounds.
Nice To Haves
- Proficiency with UKG Pro Learning/LMS and specialized platforms such as Relias is highly preferred.
Responsibilities
- Model and cultivate a servant leadership culture across training programs, emphasizing support, empathy, and employee empowerment.
- Incorporate strategies for meaningful engagement and autonomy of the individuals served into training curricula.
- Train leaders in staff engagement and retention techniques to build cohesive residential teams.
- Promote person-centered care values across training modules and organizational levels.
- Design and launch comprehensive onboarding and training for new residential managers.
- Develop competency-based tests to objectively assess manager readiness.
- Create operational Quick Guides outlining escalation contacts and timeframes.
- Connect compliance requirements with daily operational practices.
- Work with Behavioral, Medical, and Operational teams to identify managers needing targeted skill development.
- Collaborate with Quality Assurance to turn audit deficiencies, medication variances, and incident trends into actionable retraining modules.
- Build professional growth tracks for high-potential staff seeking internal advancement.
- Evaluate and improve the Tier 2 training framework to increase engagement and practical skill development.
- Provide strategic oversight of Senior Associate training tracks to prepare participants for leadership roles.
- Develop feedback systems to assess training effectiveness and drive ongoing improvements.
- Manage the training pipeline in UKG Pro Learning as the primary system for tracking course completion and feedback.
- Source and integrate external training materials from Relias, LinkedIn Learning, and industry-specific resources.
- Ensure curricula comply with current state IDD licensing, Medicaid, HCBS waiver, and federal regulatory requirements.
- Supervise and mentor one Operations Coordinator, delegating administrative work, UKG data entry, and course scheduling.
- Travel frequently between residential program sites and deliver training in active residential group home settings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
