Training Manager

MV Transportation•Portland, OR

22h

About The Position

The Training Manager manages and supervises the Transit Instruction and Pathway Review programs and coordinates with King County Metro’s Access Paratransit service on the ongoing development and implementation of Conditional Eligibility. The manager works with other MV Transit Department managers and staff to meet project goals. The position oversees Transit Options staff and activities, including staffing, training, performance management, payroll, attendance, and shift coverage. It develops and updates procedures and training materials, monitors program performance, prepares reports, and ensures services are timely, accurate, and high quality. The manager also develops staff through coaching, cross-training, customer service and sensitivity training, and regular meetings. The role oversees Transit Instructor training assignments and the work of the Outreach Coordinator, Transit Instructors, and Mobility Specialists. It builds relationships with disability and senior-service organizations and special education programs, delivers presentations, coordinates with Metro Mobility Planning and the Conditional Eligibility workgroup, and represents the program at community and industry events. The manager maintains detailed documentation and prepares monthly, quarterly, and annual reports. The position includes outdoor work in all types of weather while using fixed-route transportation as a learning environment. Issues are communicated to the General Manager and Assistant General Manager.

Requirements

At least four years of work experience working with or providing services for people with disabilities, especially people with perceptual, cognitive, and/or mobility disabilities.
Experience in individual training and public speaking.
Ability to provide training and support to people of all abilities and levels of sophistication.
In-depth experience navigating an urban area by bus; preferably using local transit systems in King County, Washington.
Ability to track multiple projects, support staff, maintain a timely schedule, and build good working relationships with diverse staff.
Ability to work flexible hours and be available to staff throughout the day, including early mornings, late evenings, weekdays, and weekends as business needs require.
Self-motivation and ability to solve public transportation customer issues and communicate information accurately and appropriately.
Detail-oriented, meticulous, and thorough execution of duties.
At least intermediate proficiency with Microsoft Office, including Word, Excel, and PowerPoint, and ability to quickly learn and use new software programs.
Excellent communication skills and ability to work well with diverse populations.
Washington State driver’s license and a good driving record meeting MV Transit employee policy criteria.

Nice To Haves

Familiarity with Trapeze CERT and ATIS software modules.
Experience navigating local transit systems operating within King County, Washington.

Responsibilities

Manage staffing for the Transit Options Department, including interviewing, hiring, and training staff in compliance with policy and procedure.
Coordinate, organize, and manage Transit Options staff and work activities.
Compile and analyze daily, weekly, and monthly reports to assess program goals and efficiency.
Manage staff performance and ensure the timeliness, accuracy, and quality of services.
Prepare and deliver performance appraisals, administer progressive discipline, and recommend terminations as needed.
Provide coaching, counseling, and disciplinary action as necessary.
Identify, develop, and implement process improvements; create procedures and update training materials and the MV Policy & Procedure Manual when policies change.
Ensure adequate staffing while controlling overtime; review and process payroll.
Monitor attendance, approve or deny time-off requests, and manage shift coverage within budget constraints.
Develop staff through educational opportunities, cross-training, customer service training, and sensitivity training.
Develop and administer ongoing training with the Lead Mobility Specialist, Outreach Coordinator, and other team members.
Plan and facilitate regular staff meetings to set goals and maintain departmental and company standards.
Oversee Transit Instructor training assignments and productive use of staff resources.
Oversee the work and productivity of the Outreach Coordinator, Transit Instructors, and Mobility Specialists to ensure program goals are met.
Develop positive relationships with disability organizations, senior-service organizations, and King County high school special education programs.
Deliver professional oral presentations to management, contractors, social service agencies, and the public.
Coordinate with the Metro Mobility Planning and Conditional Eligibility workgroup on advice and quality control for Pathway Review and Transit Instruction programs.
Deliver Transit Instruction outreach presentations to professional agency staff as needed.
Coordinate, train, and oversee monthly fixed-route coach ramp instruction for people with disabilities as needed.
Attend community health fairs and informational events representing the MV Transit Instruction program.
Attend industry conferences and events to represent the company, research best practices, and promote Transit Instruction nationally.
Maintain clear, detailed documentation and prepare accurate, timely monthly, quarterly, and annual reports for client agencies and/or the company.
Work outdoors in varied weather while using fixed-route transportation as a learning environment.
Communicate issues to the General Manager and Assistant General Manager as they arise.