Teller Jobs

About The Position

Requirements

• Prior experience is not required.
• A university or college degree, high school diploma, or GED is not required for primary duties at this level.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.

Nice To Haves

• Accountability
• Banking knowledge
• Client loyalty
• Customer experience
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Accuracy and attention to detail
• Addressing customer needs
• Knowledge of banking products
• Digital awareness
• Effective communication
• Fraud detection and prevention
• Managing multiple priorities
• Matrix management
• Problem solving
• Understanding customer needs

Responsibilities

• Deliver customer experiences that support financial wellbeing, build loyalty, and increase share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
• Engage with customers in the lobby and position PNC products to meet their needs.
• Explain options for managing financial transactions using technology, tools, and resources.
• Use product and procedural knowledge to resolve customer problems.
• Follow policies and procedures, applying sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension plan
• Stock purchase plan
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service
• Performance-based incentive eligibility