Teller

PIONEER FEDERAL CREDIT UNION•Mountain Home, ID

6d•Onsite

About The Position

Pioneer FCU is seeking a dynamic and enthusiastic Teller for its Mountain Home Branch on 3rd Street. The Teller greets and assists members and potential members with their Credit Union needs, explains services, responds to problems, assists with financial needs, and directs members to appropriate team members. Candidates must be eligible for membership at Pioneer to obtain employment.

Requirements

At least six months of similar or related experience.
High school education or GED.
Eligible for membership at Pioneer.
Excellent public relations skills.
Knowledge of Pioneer services and products.
Organizational skills to ensure proper recording and dissemination of required information.
Efficiency, accuracy, and professionalism in communication.
A significant level of trust and diplomacy, with courtesy and tact.
Ability to work extensively with others, including in personal or sensitive situations, and to motivate or influence others.

Responsibilities

Receive and process member financial transactions, including deposits, withdrawals, and loan payments.
Sell money orders and cashier’s checks; transfer amounts from member accounts as directed and in accordance with Credit Union policies.
Balance daily transactions and ensure cash recycler inventory is correct at closing.
Welcome members, provide routine information about services, and escort members to appropriate branch locations for assistance.
Resolve problems within the Teller’s authority and refer other problems to a supervisor with recommendations.
Seek ways to provide exceptional service to members and potential members in all interactions.
Practice overcoming objections when recommending Pioneer products and services.
Work toward and be accountable for daily, weekly, or monthly goals.
Maintain member account information in computer systems by gathering accurate information and updating records as needed.
Maintain appropriate records and prepare required reports.
Act as a liaison between members and various organizations and departments.
Help maintain Pioneer’s brand look and feel.
Maintain working knowledge of Pioneer products and services, including home banking, mobile banking, and my Pioneer Personal Assistant.

Benefits

Compensation starting at $15.85, depending on experience.
Additional compensation for fluency in Spanish.
Dollar-for-dollar 401(k) employer match of 8% after Year One.
Health, dental, and vision insurance, with Pioneer paying at least 80% of premiums for team members and dependents.
12 paid holidays, including the day after Thanksgiving as Team Member Appreciation Day.
Accrual of up to 16 days of paid time off in Year One, plus birthday and work anniversary floating holidays.
PTO accrual increases with Pioneer seniority.
Interest-free wardrobe salary advance of up to $300 available on Day One.
Interest-free technology salary advance of up to $2,000.
Interest-free wellness advance of up to $1,000 for a gym membership or exercise equipment.
Tuition reimbursement of up to $2,300 per semester.
Childcare reimbursement of up to $100 per child per month.