Teller

PNC•Elyria, OH

6d•$30,000 - $50,000•Onsite

About The Position

At PNC, tellers help deliver a positive customer experience and support customers’ financial wellbeing and loyalty. This role processes a variety of customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals. The position is based at PNC’s Midway Mall Branch office in Elyria, Ohio. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The teller uses product and procedural knowledge to resolve customer problems and supports efficient, accurate teller and branch operations. Employees are expected to focus on customer needs and satisfaction and to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework. Prior experience is not required, and a university or college degree, high school diploma, or GED is typically not required for roles at this level. The position is incentive eligible, with payment based on company, business, and/or individual performance. The stated base salary range is $30,000 to $50,000, varying with location, market data, and individual skills, experience, and education. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required at this level; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
No required or preferred language assessments.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate the ability to assess and manage risk in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience intended to improve customers’ financial wellbeing and create loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive compensation based on company, business, and/or individual performance