Part-time Teller

KeyBank•Highland Heights, OH

6d•$18 - $23•Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service in a branch, welcome new and existing clients, and assist with account transactions and servicing needs. You identify and help resolve client issues, listen for financial needs during conversations, and connect clients with a Banker for more in-depth financial wellness discussions. The role supports clients in moving forward with their financial goals and contributes to a strong client experience.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment when handling clients and transactions.
Strong sales and service skills, including educating clients about products, services, and access channels.
Strong work ethic and high level of integrity.
Excellent time management skills.
Ability to manage client accounts and process transactions accurately and securely.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Provide a strong client experience by being present with clients and teammates.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating when needed.
Listen for financial wellness opportunities and transition clients to a Banker as appropriate.
Help clients pursue financial goals using financial wellness tools.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Maintain current knowledge of product guides, fees, and policies.
Work Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies and procedures.