Teller Jobs

About The Position

Requirements

• Ability to exercise sound judgement, innovation, and creativity in customer relationship management.
• Ability to provide friendly and professional customer service.
• Willingness and ability to learn and adhere to regulatory guidelines, policies, and procedures.
• Ability to comply with banking regulations and BSA/AML program requirements and controls.
• Ability to identify potential fraud or risky deposits and take appropriate action.
• Accuracy and attention to detail in performing teller transactions.
• Ability to maintain cash drawer limits and balance daily.
• Ability to complete various service requests (e.g., address changes, adding signers, ordering checks, closing accounts).
• Ability to inform customers of self-service options and demonstrate digital banking products.
• Ability to assist with administrative and other bank-related activities.
• Skills and behaviors necessary to achieve growth of deposit solutions, make referrals to business partners, and build customer relationships.
• Ability to acquire and deepen customer relationships through needs identification and solution matching.
• Ability to efficiently and accurately perform End-of-Day closing procedures.
• Ability to provide customers with comprehensive information on deposit accounts and bank services.

Responsibilities

• Supports the Sr. Commercial Banking Manager by contacting customers with maturing or matured loans/lines of credit for financial information to underwrite.
• Exercises sound judgement, innovation, and creativity in the handling of customer relationships to mitigate risk.
• Provides a friendly, yet professional level of customer service to both external and internal customers.
• Learn regulatory guidelines and adherence to established policies and procedures.
• Complies with all applicable banking regulations and BSA/AML program, requirements, and controls.
• Identifies potential fraud or risky deposits and takes the appropriate action to prevent loss.
• Complies with all department and bank policies and procedures.
• Performs teller transactions such as withdrawals, deposits, transfers, payments, and cash advances, with accuracy and attention to detail.
• Assisting with checking & savings transactions, loan payments and account inquiries.
• Maintains cash drawer limits and balance daily.
• Completes service requests such as address changes, adding signers, ordering checks, and closing accounts.
• Informs customers of self-service options and demonstrates digital banking products to customers.
• Assists with administrative and other bank-related activities while not assisting a customer.
• Demonstrates skills and behaviors necessary to achieve growth of deposit solutions, referrals to business partners and sharing successes to build customer relationships.
• Acquires and deepens customer relationships through the identification of needs and by matching appropriate solutions through deposit growth activities.
• Efficiently and accurately performs End-of-Day closing to include taking computer totals, scanning checks, balancing daily work and proving cash drawer.
• Provides customers with information on all aspects of deposit accounts and bank services including rates, service charges, restrictions, and other relevant account information.
• As time allows, learn the process and procedures of mortgage, consumer and commercial loans and credit and portfolio management, including understanding the regulations, policies and guidelines.
• Performs all other duties as assigned.