Lead Teller

PNC•Avon, OH

6d•$37,500 - $62,500•Onsite

About The Position

As a Lead Teller in PNC's Retail Branch Banking organization, based at the Avon Commons Branch in Avon, Ohio, you coach, mentor, and lead tellers by example. The role focuses on delivering a distinctive customer experience that supports customers' financial wellbeing and loyalty while increasing share of wallet. You process customer interactions, explain options for completing financial transactions, identify banking opportunities, and make appropriate referrals. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. You help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while reinforcing policy and procedure compliance and sound judgment. You also assist the Branch Manager with performance management and new-hire selection. PNC expects employees to prioritize customer needs and satisfaction and to assess and manage risks in accordance with the Enterprise Risk Management Framework. The role typically requires at least one year of related experience or product knowledge. A university or college degree, high school diploma, or GED is typically not required; comparable combinations of education, job-specific certifications, and experience may be considered. No certification, license, or language assessment is required. The posted base salary range is $37,500 to $62,500, with incentive eligibility based on company, business, and/or individual performance. The opening was expected to be posted for two business days from November 3, 2026, though it may remain open longer at the company's discretion.

Requirements

Typically requires at least 1 year of related experience or product knowledge.
Demonstrate role-appropriate knowledge, skills, and abilities.
A degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered.
No required certification, license, or language assessment.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Coaching others
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Coach, mentor, and lead tellers by example in delivering a customer experience focused on financial wellbeing, customer loyalty, and increasing share of wallet.
Process customer interactions and educate customers about alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Coach tellers in conducting meaningful customer conversations and identifying opportunities.
Lead lobby engagement activities and help position PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Coach tellers in communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Reinforce adherence to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service