Teller

PNC • Michigan City, IN

6d • Onsite

About The Position

As a Teller within PNC's Retail Banking organization, you will be based in Michigan City, Indiana, at 301 W US Highway 20. The position delivers a distinctive customer experience intended to support customers’ financial wellbeing and loyalty while increasing share of wallet. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The role includes engaging with customers in the lobby, positioning PNC products to meet their needs, and helping them use technology, tools, and resources to manage transactions. You will apply product and procedural knowledge to address customer problems and follow policies and procedures, using sound judgment within established limits. Teller and branch daily operations and maintenance transactions must be completed efficiently and accurately.

PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role requires customer focus and effective risk management in support of PNC’s Enterprise Risk Management Framework.

Requirements

• Prior experience is not required.
• A university or college degree, high school diploma, or GED is not required for roles at this level.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• No required certifications.
• No required licenses.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Spanish-speaking ability is preferred.

Responsibilities

• Deliver a customer experience that supports customer financial wellbeing and loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
• Identify banking opportunities through meaningful conversations and refer customers to branch staff as appropriate.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and demonstrate sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed