Teller

PNC • Lancaster, PA

6d • Onsite

About The Position

As a Teller in PNC's Retail Banking organization, the employee is based at the Fruitville Corner Branch in Lancaster, Pennsylvania. The role delivers customer experiences focused on improving financial wellbeing and building customer loyalty while increasing share of wallet. It involves processing customer interactions, explaining financial transaction options, identifying banking opportunities, and making appropriate referrals. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager.

The employee uses product and procedural knowledge to address customer issues and follows policies and procedures, applying sound judgment within established limits. The role also supports efficient and accurate completion of teller and branch daily operations and maintenance transactions. PNC emphasizes customer focus and effective management of risks in support of its Enterprise Risk Management Framework.

Requirements

• Prior experience is not required.
• No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• No required certifications or licenses.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences intended to improve financial wellbeing, build loyalty, and increase share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for financial interactions.
• Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on ways to manage financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and demonstrate sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays per year, depending on eligibility.
• 9 occasional absence days per year, unless otherwise required by law.
• 15 to 25 vacation days per year depending on career level and years of service, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed